Frequently Asked Questions

We are a B2B wholesaler. You must meet the following criteria; be a registered business and for EU customers be VAT registered.

We supply thousands of businesses from large Multi-National retail chains, e-commerce websites, Bricks and Mortar stores, Catalog companies, eBay/Amazon Resellers and new-start ups. 

Once you have placed your order and received your order confirmation we cannot change the details within it. If you do need to cancel your order after this time we will retain your deposit as a handling fee. 

We can arrange for customers to visit our warehouse and showroom to view our operational set up, but WE DO NOT OFFER A CASH AND CARRY SERVICE. 

At the moment we will deliver to all addresses within the EU and UK. If you live outside this zone we can still ship to you, we will get quotes from our preferred couriers but we may ask that you arrange your own courier to pick up your goods from our warehouse. Some of our stock may not be available in certain territories due to trademark law. 

Once your order has been shipped from our warehouse we will send you an email along with a link where you will be able to track the progress of your delivery. If you’re in the EU / UK and your parcel hasn’t arrived within 7 working days please contact your Account Manager who will investigate it for you. If you are having an order delivered to another part of the world delivery times can understandably be longer and you should ask us or your chosen courier for details. 

Once your order has been shipped from our warehouse we will send you an email along with a link where you will be able to track the progress of your delivery. If you’re in the EU / UK and your parcel hasn’t arrived within 7 working days please contact your Account Manager who will investigate it for you. If you are having an order delivered to another part of the world delivery times can understandably be longer and you should ask us or your chosen courier for details. 

Within the EU we use GLS for parcel deliveries and DB Schenker for pallet deliveries. Within the UK we use APC for parcel and Pall-Ex for pallet deliveries. 

We charge a flat rate of 30 €/£ per box for deliveries to mainland Europe (excl. Greece) and the UK, and 300 €/£ for a pallet. Deliveries outside of these areas will be quoted at the time of order. 

We prefer bank transfer for all transactions, however, we accept all the major credit / debit cards/PayPal to make your deposit payments. Final balance payments must be made by bank transfer. 

There is no import duty to be paid by any of our EU or UK partners. Goods bought from us will have already been cleared of all international custom duties. You will be charged VAT in accordance with your country of origins current laws. 

All of our stock is genuine and we never store/sell counterfeits. We work directly with the brands. Additionally, as we buy directly from them we are able to provide you with a full paper trail of invoices so you are covered from a legal point of view. We also have our own dedicated Trademark/IP Legal department that can handle any questions you have on this.